HEALTH & BALANCE VITAMINS LIMITED

(NZBN 9429053615404)

 

This is the Privacy Policy of Health & Balance Vitamins Limited (NZBN 9429053615404) trading as Health & Balance Vitamins.(“the Company”, “we”, “us” and when relating to us “our”).

 

We are committed to protecting the privacy of our clients, customers, and contacts (“the Client”, “you” and when relating to you, “your”) and complying with the Privacy Act 2020 (New Zealand). 

 

This Privacy Policy applies to all personal information collected by Health and Balance Vitamins Limited via the website located at https://handbvitamins.co.nz

 

1. Personal Information

1.1. The Privacy Act defines “personal information as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

1.2. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this Privacy Policy.

1.3. Such personal information may include, but is not limited to:
(a) names;
(b) addresses;
(c) telephone numbers;
(d) social media details;
(d) email addresses;
(e) occupations; and
(g) relationship details.

 

2. Collection of your personal information

2.1. Personal information may be received and held by the Company either as a
hard copy, paper, or a soft copy being electronic data, in any available form. In either case, the Company takes the security of personal information very seriously.

2.2. The Company may collect personal information from you whenever you input such information into the website.

2.3. The Company collects cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

 

3. Purpose of collection of personal information

3.1. All data is processed by the business on a lawful basis. The purposes for which we collect, hold, use and disclose personal information are:

3.1.1. to offer our products and services to our clients. In doing so we may disclose personal information to other people or entities involved in the provision of the product or service, such as government departments and individuals. Unless compelled by law, we will never disclose personal information without the client’s knowledge and consent;

3.1.2. to facilitate our internal and external administrative processes including financial and business operations and reporting requirements;

3.1.3. to obtain, maintain and comply with the terms of our professional indemnity and other insurance policies; and

3.1.4. to comply with applicable laws.

 

4. Access and Correction of personal information

4.1. The Client can contact the Company to access, correct or update their personal information pursuant to the Privacy Act 2020 (New Zealand). We will take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, and not misleading.Unless we are subject to confidentiality obligations or other lawful grounds for refusal under the Privacy Act 2020, we will respond to your request and make your information available within a reasonable time frame.

4.2. Examples of circumstances where we may refuse to give you access to your personal information include where:

4.2.1 Giving access would be unlawful;

4.2.2 Giving access would have an unreasonable impact on the privacy of others; and

4.2.3 Giving access could prejudice the taking of appropriate action in relation to unlawful activity.
4.3. Clients will be formally identified prior to the Company releasing or amending any personal information.

 

5. Disclosure of personal information outside New Zealand

5.1. We may share personal information with trusted overseas service providers where necessary to operate our business, such as for website hosting, payment processing, customer support, marketing, analytics, data storage, and order fulfilment. Where we do so, we take reasonable steps to ensure that personal information is protected in a manner consistent with the Privacy Act 2020 and handled securely by overseas recipients.

 

6. Security

6.1. The Company takes reasonable physical, technical and administrative safeguards to  protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

 

7. Complaints Procedure/Contact us

7.1. If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Company, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
7.2. If a breach of this Privacy Policy occurs, a complaint may be made to us by

sending it to: info@handbvitamins.com, Attn General Manager

 

8. Data Breaches

8.1. The Company takes reasonable steps to protect personal information from unauthorised access, disclosure, loss, misuse, alteration, or destruction.

8.2. Any actual or suspected privacy breach will be investigated and managed appropriately.

8.3. Where a privacy breach has caused, or is likely to cause, serious harm, the Company will comply with its obligations under the Privacy Act 2020, including notifying the Office of the Privacy Commissioner and affected individuals where required.

8.4. The Company will keep records of privacy breaches and actions taken in response.

9. Exception to reporting

9.1. The Company may not be required to notify affected individuals or the Office of the Privacy Commissioner where an exception applies under the Privacy Act 2020.

9.2. The Company will assess each privacy breach and act in accordance with its obligations under the Privacy Act 2020.